LUNATIK

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Return Policy

We stand behind our products and our customer service. If you are not completely satisfied with your purchase from LUNATIK.com, you may return products purchased off of our website within 30 days from the purchasing date.

HOW TO RETURN YOUR PRODUCT

For all purchases online at LUNATIK.com, you can return products by contacting our customer service team.

  • Please contact customer service at info@lunatik.com for a Return Material Authorization.
  • All returned items must be in original condition and return shipments must include the order number, customer name, and email address.
  • Returns for refund can only be created for products that were purchased from Lunatik.com within the last 30 days.
  • The refund will only be for the purchase price of the product (initial shipping charges will not be refunded).
  • We are not responsible for return for refund shipping charges.
  • We are not responsible for lost or damaged packages.
  • Once the RMA has been received, please allow for 1 week of processing time and once the amount is credited, allow 72 banking hours for the refund to be reflected with your banking institution. The refund will be processed through your original payment method.

INTERNATIONAL RETURNS

  • Please contact customer service at info@lunatik.com for a Return Material Authorization.
  • All returned items must be in original condition and return shipments must include the order number, customer name, and email address.
  • Returns for refund can only be created for products that were purchased from Lunatik.com within the last 30 days.
  • The refund will only be for the purchase price of the product (initial shipping charges will not be refunded).
  • We are not responsible for return for refund shipping charges. The customer will have to pay to ship the product back to us using the shipping method of their choice and following the instructions given in the email that is sent to them. We recommend a method that includes a tracking number.
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